Return and Refund Policy

Return and Refund Policy

Thank you for shopping with Luminora. Your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

1. Eligibility for Returns:

   • Items must be returned within 7 days of delivery.
   • Products must be unused, unworn, and in their original packaging, including tags and accessories.
   • Customized or personalized items are not eligible for returns unless there is a manufacturing defect.

2. Non-Returnable Items:

   • Gift cards.
   • Items purchased during final sale events.

3. Return Process:

   • Email us at lluminora@gmail.com with your order number, reason for return, and supporting photos (if applicable).
   • Once your return request is approved, we will provide you with the return address and instructions.
   • Customers are responsible for the return shipping costs unless the item received is defective or incorrect.

Refunds

1. Refund Eligibility:

   • Refunds are processed only after we receive and inspect the returned items.
   • If the return is approved, a refund will be issued to the original payment method within 7-10 business days.

2. Partial Refunds:

   • Items returned with signs of use or missing packaging may be eligible for a partial refund.

3. Non-Refundable Fees:

   • Shipping fees are non-refundable unless the return is due to our error.

Exchanges

• We currently do not offer direct exchanges. If you wish to exchange an item, please return the original product and place a new order.

Defective or Damaged Items

• If you receive a defective or damaged item, please email us at lluminora@gmail.com within 48 hours of delivery with your order number and photos of the defect. We will arrange for a replacement or a full refund.

Contact Us

For any questions or assistance with your return or refund, please contact us at:
Email: lluminora@gmail.com
Our customer support team is here to assist you and ensure a smooth experience.

This policy ensures clarity for customers while aligning with best practices for independent e-commerce sites and SEO optimization. Let us know if further adjustments are needed!